At NeoPeptix Technologies, we are committed to providing premium-quality research peptides and excellent customer support. Please review our refund and return terms below.
All Sales Are Final
Due to the sensitive nature of our products, all sales are final once shipped. We cannot accept returns or offer refunds on opened, used, or improperly stored products.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos. If approved, we may issue a replacement or store credit.
Return Eligibility
Returned products must be unused, sealed, and in their original packaging. All returns must be pre-approved by our support team before being accepted.
Shipping Responsibility
Customers are responsible for entering the correct shipping address at checkout. We are not liable for lost shipments due to incorrect or incomplete addresses.
Contact Us
For any refund-related questions or concerns, please contact our customer support team at support@neopeptix.com. Thank you for choosing NeoPeptix Technologies.